"I am so happy we went with Eagle Ticketing as our fulfillment provider. Their project management team really drove our RFID integration and kept our fulfillment timeline on track the entire way. Their dashboard and tracking information allowed us to provide top-notch customer service, and their ability to execute printing on-site made life so much easier (and saved us on shipping). A win all around!" - Erin Muir, Festival Operations, Mysteryland
Fulfillment
Eagle creates highly customized fulfillment solutions that enable ticketing companies, RFID companies, and event promoters to concentrate on their primary operations (ticket sales and on site RFID execution) without having to worry about package delivery, inventory accuracy, or fulfillment operational management. Eagle's Account Managers work with our clients to implement and manage timelines and deliverables while our fulfillment magicians - we mean technicians - send out your customer packages. This recipe provides a seamless fulfillment experience for the client and customer alike.
Packaging & Design
This is where the customer experience starts! Want a package tailored to your unique taste? Our creative team will design a one-of-a-kind product unique to your project. Let your event set the bar on how tickets should look and get delivered, leaving event patrons excited for the experience that lies ahead! This recipe provides a seamless fulfillment experience for the client and customer alike.
Eagle clients have found a time and cost advantage in creating all print products for their ticket packages with us in one place, under one roof, and under one management team to oversee the entire process. Eagle understands the big picture of how print affects fulfillment and shipping bottom line. Eagle works with you to find the best print options for your fulfillment program as a whole. From flyers using 3D ink to unique ticket carriers, our state of the art printing facility is fully equipped to meet any printing need.
System Transparency
We believe in the transparency of our fulfillment systems and give our clients access to our processes every step of the way. Eagle's proprietary software includes a custom dashboard that allows clients to view the life cycle of every package in the fulfillment queue in real time. This allows our clients to keep their finger on the pulse of fulfillment (only if they want to!) 24hrs a day, 7 days a week. This gives your customer service team all the information they need to better support your customers in real time.
Customer Service Tools
Eagle’s propriety system allows for numerous ways to better support your customers and ensure their tickets are in their hand in time for the event!
- Address Verification: Eagle’s system scrubs all addresses to ensure they are able to be delivered to by our postal carriers. This allows for more packages to be delivered and less customer service before the event and at the box office!
- Ship Confirmation Emails: Eagle sends ship confirmation emails to customers telling them when their package has shipped, to what address it shipped, along with tracking information. This simple step removes numerous pre-event customer service touches and alleviates any customer stress over “where are my tickets?!"
Shipping
Location, location, location. Eagle is strategically located in the middle of the U.S. This gives us an advantage in both time and cost. Our integrated fulfillment & postage systems help us help you deliver anywhere your customers are - nationally and internationally.